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Accessible Tourism Manifesto

Published in 2010, the result of the work of the Committee for the Promotion of Accessible Tourism, it is a document that is still little known to tourism businesses and associations of people with disabilities.

The contents, which were extremely innovative for those years, were taken up by the UNWTO (UN World Tourism Organization) in its official documents.

We reproduce the full version below

MINISTRY OF TOURISM

ACCESSIBLE TOURISM POSTER

In implementation of Article 30 of the UN Convention on the Rights of Persons with Disabilities ratified by Law No. 18 of 24/2/09

  1. The person in its fullest sense, with his or her specific needs arising from personal and health conditions (e.g., motor, sensory, intellectual disabilities, food intolerances, etc.) is a citizen and a customer who has the right to enjoy the tourist offer fully and independently, receiving adequate services commensurate with fair value for money.
  2. Accessibility involves the involvement of the entire tourism supply chain at the national and local levels, starting with:a. the transportation system;
    b. the receptivity;
    c. the catering industry;
    d. culture, leisure and sports.
  3. The accessibility of places should not determine the choice of vacation: people should be able to choose a destination or tourist facility because they like it and not because it is the only accessible one.
  4. It is necessary to think of accessibility as access to life experiences, that is, to go beyond the concept of the "standard" by valuing instead the centrality of the person/client with specific needs.
  5. Information on accessibility cannot be reduced to a symbol, but must be objective, detailed and guaranteed in order to enable each person to make an independent and certain assessment of which tourist facilities and services can meet his or her specific needs.
  6. It is necessary to promote positive communication that avoids the use of discriminatory terms. It should be disseminated in usable formats for all, and through all information and promotional channels in the tourism world.
  1. Since accessibility concerns not only structural and infrastructural aspects, but also the services offered to tourists, it is necessary to promote the quality of hospitality for all, i.e., to stimulate a cultural change that generates profound changes in organizational and management models, even before structural ones.
  2. It is necessary to encourage the training of skills and professionalism, based on the principles of Universal Design and involving the entire chain of tourism and technical professionals: managers, employees, companies, public and private enterprises. There is also a need to update the curricula of Tourism Institutes, Technical, University, Masters and Academic Centers at all levels.
  3. Local Authorities, each for its own competencies and vocations, have the task of implementing urban accessibility, public buildings and local transportation, also planning periodic actions to verify and promote tourism proposals for all.
  4. In order to realize and promote accessible tourism in a systemic logic, the active collaboration between Tourism Operators, Local Authorities, Public Authorities, Associations of People with Disabilities and Social Tourism Organizations is hoped for.

 

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